Sprout Media

Project Type: Online Application

The self-service initiative for JPMorgan ACCESS contains a range of new online capabilities including training, alerts, administration, and a robust help system.

The new homepage is designed to drive the user to relevant and time sensitive information, increasing navigation speed.

Projects for this client ranged from full application redesigns to Flash presentations and tutorials.

Many of the tools available to customers were divided into several applications. We were able to reduce a lot of user frustrations by creating a centralized system that can be accessed and managed all on one site. After extensive usability testing, our designs were proven successful both within the bank and by account holders.

www.jpmorgan.com